Privacy Policy

1. Introduction

Trun Logistics (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website
  • Use our delivery services
  • Integrate with our APIs
  • Register as a customer, delivery partner, or franchise partner
  • Contact us through our website or mobile applicationssss

By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Business name
  • Company details
  • Government-issued identification (for partners/franchisees)
  • Payment details (processed through secure payment gateways)

B. Shipment & Delivery Information

  • Pickup and delivery addresses
  • Sender and recipient details
  • Parcel details
  • Delivery preferences
  • Delivery confirmation data

C. Technical Information

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Location data (for delivery tracking)
  • Cookies and usage data

D. Partner Information

For delivery partners and franchise partners:

  • Identity documents
  • Bank account details
  • Vehicle information
  • Background verification data

3. How We Use Your Information

We use collected information to:

  • Provide hyperlocal, same-day, and next-day delivery services
  • Process bookings and shipments
  • Facilitate reverse logistics
  • Enable real-time tracking
  • Manage payments and billing
  • Improve service quality and route optimization
  • Communicate delivery updates
  • Prevent fraud and misuse
  • Comply with legal obligations
  • Support API integrations
  • Manage partner onboarding and operations

We do not sell personal data.

4. Legal Basis for Processing

We process personal data based on:

  • Performance of contractual obligations
  • User consent
  • Compliance with legal requirements
  • Legitimate business interests
  • Fraud prevention and security requirements

D. Partner Information

For delivery partners and franchise partners:

  • Identity documents
  • Bank account details
  • Vehicle information
  • Background verification data

5. Data Sharing & Disclosure

We may share data with:

A. Operational Partners

  • Delivery personnel
  • Fleet partners
  • Franchise operators

B. Technology Service Providers

  • Cloud hosting providers
  • Analytics services
  • Payment processors
  • CRM systems

C. Legal & Regulatory Authorities

When required by law, court order, or regulatory directive. All third parties are required to protect data under confidentiality agreements.

6. Data Retention

We retain personal data only as long as necessary for:

  • Service fulfillment
  • Accounting and tax compliance
  • Legal and regulatory requirements
  • Dispute resolution

Data retention periods may vary depending on service type.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve service performance
  • Store session information

Users may disable cookies via browser settings; however, some features may not function properly.

8. Data Security

We implement appropriate technical and organizational measures, including:

  • Encrypted data transmission (HTTPS)
  • Secure servers
  • Access control restrictions
  • Regular security audits
  • Fraud detection systems

While we strive to protect personal data, no method of transmission is completely secure.

9. User Rights

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Withdraw consent
  • Object to certain data processing activities
  • Request data portability (where applicable)

Requests can be made via the contact details below.

10. Delivery Partner & Franchise Data

Delivery partners and franchise partners provide additional information for operational and compliance purposes. Such information is used strictly for:

  • Verification
  • Operational coordination
  • Payout processing
  • Compliance with regulatory requirements

11. API & Integration Data

Businesses integrating with our API may exchange shipment and tracking data.

Clients are responsible for:

  • Ensuring lawful data collection
  • Informing their customers of data sharing
  • Maintaining secure integration practices

We process such data only for service execution.

12. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

14. International Data Transfers

If data is processed outside India, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date. Continued use of Services constitutes acceptance of the updated policy.

Contact Information

For privacy-related inquiries or requests:

Trun Logistics

Email: Contact@Prune.co.in

Registered Address: C-146, DLF Capital Greens, New Delhi 110015