FAQ

Find answers to common questions about our hyperlocal, same-day, and next-day delivery services.

FAQs

    We Offer:
  • Hyperlocal delivery (2-4 hours within city)
  • Same-Day Delivery (SDD)
  • Next-Day Delivery (NDD)
  • Reverse logistics & return pickups
  • Critical & priority shipments

    You can:
  • Book via our website dashboard
  • Integrate through API (for businesses)
  • Contact our support team for assistance

Yes. All shipments include real-time tracking with live status updates and delivery confirmation.

    If the recipient is unavailable:
  • The delivery will be marked as attempted
  • Re-attempt may be scheduled
  • Additional charges may apply for repeated attempts

Yes. We offer structured reverse logistics for returns and exchanges, with pickup timelines depending on service level and city.

Service hours may vary by city and service type. Hyperlocal services generally operate extended urban hours, while SDD and NDD operate within defined business timelines.

Need Further Assistance?

Our support team is here to help you.

Email us :contact@Prune.co.in